Privacy Policy
Effective Date:December 13, 2018
At Big Brand Depot, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or services. By using our site, you agree to the practices described below, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following information when you interact with us:
1. Personal Information
-
Name
-
Email address
-
Phone number
-
Shipping and billing addresses
2. Payment Information
-
Credit card or debit card details
-
Other secure payment details (processed securely via trusted third-party providers such as Stripe and PayPal, Bank Transfer, Pay ID)
3. Technical Data
-
IP address
-
Browser type and version
-
Device type and operating system
-
Access times and referring website addresses
4. Usage Information
-
Pages viewed and items browsed
-
Purchase history
-
Navigation behaviour and time spent on our site
How We Use Your Information
We use the information collected to:
-
Process and deliver orders securely
-
Manage payments and provide invoices
-
Provide customer support and respond to enquiries
-
Send important updates about your order or account
-
Share promotional offers and newsletters (only if you opt-in)
-
Improve our website, services, and user experience
-
Conduct internal analysis and reporting
-
Detect, investigate, and prevent fraud or misuse of our services
How We Share Your Information
We respect your privacy and only share information when necessary:
1. Service Providers
We may share information with service providers who help us with payment processing, order fulfilment, shipping, website hosting, and IT support. These providers are contractually required to handle your data securely.
2. Business Partners
On occasion, we may share information with trusted partners offering related services (e.g. storage or logistics solutions) — only if relevant to your order or interest.
3. Legal and Compliance
We may disclose your information if required by law, regulation, court order, or to comply with legal obligations. We may also share information to protect the safety, rights, and security of our customers, staff, or operations.
Your Privacy Choices
You are in control of your personal data:
-
Email Marketing: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails.
-
Direct Contact: To opt out of other communications, email us at 📧 support@bigbranddepots.com.
Data Security
We take reasonable steps to safeguard your personal information. Our systems use SSL/TLS encryption, secure payment gateways, and strict access controls to protect data from unauthorised access, misuse, loss, or disclosure.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or Australian privacy laws. Any updates will be posted on this page with a revised effective date.
Contact Us
For questions or concerns about this Privacy Policy or how your data is managed, please contact us:
Big Brand Depot
📧 support@bigbranddepots.com
🕒 Monday – Friday | 9:00 AM – 5:00 PM AEST